Due to the nature of our business, we have a very strict re-schedule/cancellation policy. We plan our fuel consumption and staffing based on reservations, and we hold your place on our airplane based on your reservation for a specific time period. Please read very carefully the following explanation of our refund and cancellation policy, as well as fees that are charged for various changes or failure of students to comply with instructions.
Refunds, Cancellations, and Re-scheduled Jumps:
*ANY 10 THOUSAND FOOT JUMP TICKET IS NON-REFUNDABLE. That means that once purchased, you may not have your money back for any reason for any 10,000′ jump. Our jumps, however, are transferable in case of inclement weather or with 48 hours notice. Transferable means you can reschedule your jump to another date up to one year after your original booking date or have someone else use your ticket, whether you sell or give it away.
*A jumper may place a current reservation on hold or may reschedule the reservation at no additional charge as long as the jumper calls our main office to notify us at least 48 hours prior to the current reservation. If a reservation is placed on hold or rescheduled with less than 48 hours notice, a fee of $50 per person will be charged upon arrival when the jump is redeemed.
*Please do not buy the discounted jump ticket if you are not sure that you and other people in your party are available to skydive on any other day or time. The non-refundable jumps are a great deal but are not appropriate for out-of-town travelers or those who cannot commit to returning within one calendar year to DSC to make their jump. For these instances, we do offer the VIP jump which is fully refundable.
*Failure to show for a scheduled appointment will result in loss of deposit/full payment/voucher! All reservations are made for central time. Show up at your scheduled time, not early or late!
*Students who have departed in the airplane and decide not to follow through with completing the skydive forfeit all monies paid for their skydive. Fortunately, this is a very rare occurrence, but you will not be refunded any payments in the event you choose to not go through with your jump.
*Unfortunately, we have no control over the weather. This is one of the risks of participating in a sport that is weather-dependent. You will not be penalized for jumps that must be rescheduled due to weather, as determined by DSC. The students do not make any jump determinations on the weather. All-weather decisions are made by DSC pilots and instructors. In the case of inclement weather, clouds, or high winds, you will be notified via text or email, with specific instructions, usually 2 hours prior to your scheduled jump.
*If you are booking for a party, it is your responsibility to ensure that all participants understand and are in compliance with our policies and restrictions.
Gift Certificates and Vouchers:
*All Gift Certificates purchased through Dallas Skydive Center are good for one year and are fully transferable. Expired Gift Certificates can be redeemed for an additional $10 per person, per month past expiration. Gift Certificates are non-refundable.
*All 3rd party vouchers are good only for the stated promotional value term and must be used before promotional expiration. This includes rescheduling due to inclement weather or unplanned aircraft maintenance. Expired 3rd. party vouchers can be redeemed for an additional $100 per person. It’s always best to avoid limited promotional expiration dates and deal direct.
Fees:
*If a jumper arrives late for a reservation and checks in after their scheduled check-in time, a late check-in fee of $25 per person will be charged upon arrival.
*If a jumper arrives at their check-in time without having filled out a waiver, a $10 fee will be charged. This delay backs up our entire schedule. If you are surprising someone with a gift of a skydive, please be sure to arrive 30 minutes early in order to have them complete the waiver before your scheduled check-in time.
*Any jumper weighing over 200 lbs but under the maximum student weight will be charged a $35 heavy fee. This fee goes directly to the instructor, who must exert considerable extra effort to land with heavier students. Your weight is determined by our commercial-grade scale. Neither the displayed weight nor the fee is negotiable.
*As described above, Jumps re-scheduled less than 48 hours prior to jump time will incur a $50 late-reschedule fee.
*Carefully attended children and well-behaved pets on a leash are welcome in our hangar. Please keep children and pets away from our parachutes and harnesses. If your child or pet soils a parachute rig, you will be assessed a $350 cleaning fee.
Video and Photo Packages:
*Video and photo packages may be refunded for any reason whatsoever at any point up until you are geared up or thirty minutes prior to your scheduled flight, whichever comes first.
*Full refund of purchased media will be provided in only one circumstance: If footage/photographs of freefall is/are lost or not captured. While most jump media will contain shots on the ground, in the plane, during freefall, flying under the canopy, and after landing, your media purchase is essentially ONLY of your freefall footage. Momentary loss of focus on the student for mandatory handle-checks by the instructor in freefall does not constitute lost freefall footage. This portion of your jump is the only portion covered by our refund policy, and the other aspects of your experience are captured as conditions allow. Safety is always our primary concern. If conditions exist where your instructor must use both hands to safely complete your jump, they will focus first and foremost on safety, and defer capturing media. If this situation occurs in freefall, we will refund your media purchase. If it occurs during any other portion of your jump, where we would typically film/photograph, you will NOT be due a refund, as the product you are purchasing is the freefall footage. Please understand, this policy is in place for your safety. If your freefall is lost, but other aspects of your jump are captured, we will gladly provide the available footage to you at no cost with our apologies. If you have purchased a video, and it is lost, you may convert your media purchase to photos, or vice versa, but no additional discount will be offered for this change.
*No refunds will be given for media because the customer doesn’t like the footage or feels it is not flattering. Cameras are rolling in an intense environment and not all footage captured is Instagram-worthy! It is meant to capture your experience as it unfolds, in real-time.
*Under no circumstances do we release or sell raw video footage.
*We capture video and photos of every jumper who skydives with us. This is for our own record-keeping as well as to provide our students with the opportunity to purchase media at a later date. However, no hardware storage solution is fool-proof and we can make no guarantees that your footage/photos will be retrievable at a later date. It is always best to order media at the time of your jump and save your media in a secure location once delivered. No compensation or discount is made for media lost due to hardware failure which is out of our control.
Dallas Skydive Center reserves the right to refuse service to any customer who has been deemed by our instructors, pilots, or office staff, to be an unsafe risk to themselves and/or others for any reason whatsoever. This includes, but is not limited to, being less than 18 years old or older, exceeding our maximum weight limit, being unable to safely fit in the harness because of body shape/size, wearing inappropriate attire, or being under the influence of intoxicating/inebriating substances, including alcohol and/or other drugs/narcotics (both legal and illegal). No refunds are issued to jumpers who are denied service for any safety reason. Instead, the jumper may reschedule their reservation for another date by paying the $50 late reschedule fee or transferring it to another jumper for a $50 late transfer fee.
Dallas Skydive Center does not charge hidden fees or require extra surcharges necessary to make a jump. All fees described above are based upon the customer failing to comply with policies or disclosed directions. All fees are non-negotiable. Our office staff does not have the authority to waive any fees. The UPT Video provided with the waiver demonstrates their refund policy, not ours.
